Feedback Genius Review
Selling products through Amazon can be quite a challenge. There is a lot that goes into it, and as you might know by now, the customer is always right. What this means is that you need to engage with customers, and that’s the bottom line. Customer feedback and seller communication are integral parts of running any reputable, honest, and trustworthy merchant service. In other words, if people are expected to buy from you, they have to trust you and like you, and communication is always key in this sense, which is where Feedback Genius comes into play.
What Feedback Genius Does
Feedback genius is a professional tool for Amazon retailers to send emails, get notifications about customer reviews, and enhance the buying experience for customers. It’s a system that allows you to customize emails to be sent to buyers so you get more feedback. Getting feedback about your products, your services, and your site, are all crucial when it comes to analyzing your customer base, your sales, and more. In essence, this is a program which allows you to automate buyer seller messages for efficient and accurate feedback.
How Feedback Genius Works
Feedback Genius works by providing you with all the tools you need to create automated email campaigns in regard to buyers. Feedback Genius can be used for a variety of Amazon marketplaces, or in other words, for different countries, and it works by providing you with a variety of tools to improve, enhance, and increase valuable customer feedback. You can then use this feedback to make changes and decisions that will then improve the look of your platform, your sales, the customer experience, and more.
Features of Feedback Genius
Feedback Genius comes with a number of useful features that allow you to get accurate and complete feedback on your products and much more. Let’s take a look at the main features.
The simplest feature you get is that Feedback Genius allows you to send automated emails to buyers to share product information, promote new products, and solicit feedback and product reviews. It’s all about engaging with the customers.
Seller Feedback Notifications
Something that will help you improve your reputation as a seller is when you get instant notification whenever a buyer provides you with feedback or leaves a review, so you can instantly respond to it. This means you can improve your reputation as being very customer-friendly.
Actionable Message Analytics
One of the best features of Feedback Genius is that it provides you with actionable message analytics, so you can see how many people open your messages, if people unsubscribe from them, click through rates, feedback rates and more. Knowing who is opening your emails and actually engaging with them is crucial for a great buyer and seller experience.
People who opt out of your emails don’t want to see them again, and continuously sending emails to people who have opted out will accomplish nothing but annoy them. With the blacklisted buyers feature, you won’t ever make the mistake of sending emails to people who have opted out ever again.
Emails you send to customers should not all look the same, or even the same to all customers. With Feedback Genius, you get access to dozens of different email templates to keep the look of the emails new, fresh, and engaging, so people will actually want to look at them. Each template does have a specific goal, and they are each customizable too.
Another really cool feature you get here is A/B testing. This means that you can send out one type of email to a certain number of people, and then another type or just a different looking email to another group of people, and Feedback Genius will compare their performance side by side. This means that you can choose the right and the best emails to be sending people.
8 Amazon Marketplaces
Just to be clear, Feedback Genius is available for 8 Amazon marketplaces including USA, Canada, Mexico, Germany, Italy, France, UK, and Spain.
Another feature that comes in handy is the message delivery filter system, which helps you send the right kind of messages at the right time, and this true for every step of the buying process.
Who Feedback Genius is Best Suited For
Feedback Genius is designed for anybody selling products on an Amazon marketplace, for anyone who wants to engage with buyers more thoroughly. If you want to improve the customer’s buying experience, engage with buyers, increase your reputation as a customer-friendly retailer, and send automated emails to the right people at the right times, Feedback Genius is a powerful tool at your disposal.
What is nice about Feedback Genius is that there is a 30-day free trial available. There are 5 different packages you can sign up for, and each comes with a slightly different level of service, as well as a maximum number of emails that can be send per month. There is a star up package for $20 per month, all the way up to the high-volume package for $250 per month.
Is the free trial fully functional?
Yes, the free trial of Feedback Genius is fully functional and loaded with all necessary features.
How many emails can I send monthly?
With the highest level package, you can send up to 60,000 emails monthly.
Is there is a limit to the number of marketplaces?
No, there is no limit to the number of marketplaces, but each additional one will cost $10 monthly.
The bottom line is that when it comes to engaging with customers, sending emails, getting notifications about feedback and reviews, Feedback Genius is one of the better options out there. It’s not particularly cheap, especially for the higher tier plans, but the services offered are definitely worthwhile.